Introduction
Clarity Auto Detailing Canada (“we”, “our”, “us”) is committed to protecting your privacy. This policy describes our practices in relation to personal information about identifiable individuals (“personal information”) collected in Canada, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws (e.g., Alberta PIPA, BC PIPA, Quebec Law 25).
By using our services, you consent to the collection, use, and disclosure of your personal information as set forth in this policy, subject to your rights to withdraw consent and to access, correct, or delete your data.
Scope and legal basis
This policy applies to personal information we collect through our website, phone interactions, email, and on-premise service bookings across Canada. We rely on the following legal bases for processing:
- Consent for optional analytics and marketing.
- Performance of a contract to provide detailing services and manage bookings.
- Legitimate interests for fraud prevention and service improvements, balanced with your rights.
- Compliance with legal obligations (e.g., tax, warranty records).
Information we collect
Information you provide
- Contact details: name, phone number, and email.
- Service details: vehicle make/model, service preferences, appointment times.
- Communications: messages, reviews, and support requests.
Information collected automatically
- Device and usage data: IP address, browser type, pages visited, timestamps.
- Cookies and similar technologies as described below.
Sensitive information
We do not require sensitive personal information. Please do not include sensitive details in free-text fields.
How we use information
- To provide and manage detailing services and bookings.
- To communicate service updates, confirmations, and support.
- To maintain security, prevent fraud, and diagnose website issues.
- With consent, to analyze site performance and improve customer experience.
Cookies and tracking
We use essential cookies to enable core site functions and, with your consent, analytics cookies to understand site usage. You can manage non-essential cookies anytime via “Cookie preferences”.
Consent management
You may withdraw consent for analytics cookies at any time without affecting essential service features. Changes take effect immediately for future data collection.
Storage and security
We implement organizational and technical safeguards appropriate to the sensitivity of the information, including least-privilege access controls, encryption in transit, and routine access reviews.
International transfers
Your information may be processed outside your province or outside Canada where service providers are located. In such cases, we take steps to ensure comparable protections and require appropriate contractual safeguards.
Your rights
- Access and portability of your personal information.
- Correction of inaccurate or incomplete information.
- Withdrawal of consent to optional processing.
- Deletion where no longer required or permitted by law.
To exercise your rights, open “Request my data” at the top of this page.
Children’s privacy
Our services are for individuals aged 16+ and we do not knowingly collect personal information from children.
Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Non-essential analytics data is kept in aggregated form where possible.
Third parties
We may share information with service providers that support our operations (e.g., scheduling tools, payment processors) under contracts that restrict use to specified purposes and require confidentiality and security.
How to contact us
Privacy Officer, Clarity Auto Detailing Canada
- Phone: +1 (604) 555-1843
- Email: [email protected]
- Address: 1288 Marine Dr, Vancouver, BC, Canada
Changes to this policy
We may update this policy to reflect operational or legal changes. Material changes will be indicated by updating the “Last updated” date at the top of this page.